Frequently Asked Questions

We try to anticipate questions you might have about our massage therapy service and provide the answers here. If you need additional information send email to

Question: Do I need to make an appointment?

Answer: Generally speaking, yes. However, there are times that we are able to accommodate clients that walk-in without an appointment. Most often, because of our full staff of therapists, you can make your appointment for the same day you call.

Question: What is your cancellation policy?

Answer: Appointments can be cancelled the day before without charge. Same day cancellations & no-shows will be charged a $25 reservation fee. If you need to cancel please call 615-892-9704. You can call anytime of the day and leave a voicemail. No emails please. Due to our cancellation policy a credit card is needed to reserve your appointment but you can have the option to checkout with cash after the appointment.

 Please arrive at least ten minutes before your scheduled appointment in order to assure a full massage session.

Question: What takes place during a massage?

Answer: First, the client will complete an intake form and health history. The client will also read our intention and sign an informed consent. Second, the therapist will complete an interview with the client. This time allows us to review the intake form, discuss medical conditions, find out what the expectations of the client and what they are looking for in a massage and lastly, how they want to feel after the massage. Then the therapist will explain what all will take place during the massage. Third, the therapist will leave the room while the client undresses “to their level of comfort” and gets situated on the massage table, covered by the sheet.

NOTE: Tennessee licensed massage therapists are required to obtain current health history, written informed consent and to provide draping in a manner that ensures safety, comfort and privacy of the client.

During a Donelson Massage Center massage session (typically a full body massage) we work the back, shoulders, hips/glutes, legs…then the client turns over on the table, under the sheet, and then we work the front of the legs, feet, hands, arms, shoulders, neck, head and face. We undrape only the area we are working. Our intake forms go over any area our clients do not feel comfortable being touched and we will avoid these areas.

Question: Can I choose my own therapist?

Answer: Yes, you can choose your therapist but you may have to wait for an appointment depending on the therapists’ schedule, availability and popularity. But if you need an appointment today, we can find an opening on someone’s schedule. You can also request your preference in male or female therapist. Our philosophy at Donelson Massage Center is to help you find your fit with the therapist and treatment style that best serves you. You can choose to change therapists at anytime during your treatment plan, establish a primary therapist and/or utilize each therapist at different points in time during your relationship to Donelson Massage Center. We understand the need for consistency, change and spontaneity and we can be all of those things to you and more. We want you to feel welcome to try any of us at Donelson Massage Center.