Frequently Asked Questions

Got questions about our massage therapy services? We’ve got you covered! Check out our FAQs for answers.

Need more info? Email us at or call/text 615-892-9704

Do I need to make an appointment?

Typically, yes. While we do occasionally accommodate walk-ins, we highly recommend making an appointment due to our popularity. Please arrive at least ten minutes before your scheduled appointment in order to ensure a full massage session.

Why am I required to reserve my appointment with a credit card? What if I want to pay with cash?

To ensure a smooth scheduling process and minimize last-minute cancellations or no-shows, we kindly request that you provide a credit card when booking your massage appointment. This policy has been implemented due to a high number of same-day cancellations and no-shows. By reserving a massage therapist and treatment room for a specific duration, both our therapist and business rely on compensation from the services provided during that time. Without proper notice of cancellation, neither the therapist nor the business can receive any compensation for the reserved appointment slot. If we receive sufficient notice, we may be able to accommodate another client in that time slot. Your understanding and cooperation are greatly appreciated.

We won’t charge you until you checkout. If you want to use cash to pay for your session, you may. Our system may authorize your credit card on file to make sure it’s a valid card with sufficient funds; however, any pending charge will disappear after using another payment method.

Can I choose my own therapist?

Yes, at Donelson Massage Center, we believe in providing you with the freedom to choose your massage therapist. However, please note that depending on the massage therapist’s schedule, availability, and popularity, you may need to wait for an appointment. We also offer the option to request a male or female therapist based on your preference.

Our philosophy is centered around helping you find the massage therapist and treatment style that best suits your needs. You have the flexibility to change massage therapists at any point during your treatment plan or establish a primary massage therapist. Additionally, you can try different massage therapists at different times, adding variety and spontaneity to your experience.

We understand the importance of consistency, change, and spontaneity, and we aim to fulfill all those needs for you. Our goal is to create a welcoming environment where you feel encouraged to try any of our talented massage therapists at Donelson Massage Center.

Why do I only see non-member rates when I book online?

When you book online, you’ll initially see the non-member rates for our services. However, if you are a member, please select the non-member service you desire. Rest assured, you won’t be charged the non-member rate during the online booking process.

We’ll take care of adjusting your service to the member rate before your appointment or at the time of checkout, as we have records of who our members are. If you’d like to benefit from saving money per service, you can easily sign up for a membership online or at our location.

For added convenience, you can use cash, a gift certificate, or your monthly accrued membership massage during checkout at our location after your session. To secure your appointment, our website will request a credit card, but this is solely to honor our cancellation policy, which ensures smooth scheduling.

What is your cancellation policy?

Free cancellations are available with a 24-hour notice. Same-day cancellations or rescheduling incur a $25 reservation fee per person. Cancellations made with less than a one-hour notice or no notice will be charged the full-service fee and recorded as a “No Show.”

Please note that booking an appointment reserves a treatment room and a Licensed Massage Therapist, and this policy ensures fair compensation for our therapists. Front desk associates require a credit card on file to schedule an appointment. To cancel, please call 615-892-9704. Thank you for your understanding!

What takes place during a massage?

1. Intake and Consent: Before the massage, you’ll complete an intake form, providing your health history. You’ll also read and sign an informed consent form.

2. Client-Therapist Interview: The therapist will have a brief interview with you to discuss your intake form, any medical conditions, your expectations for the massage, and how you want to feel afterward. This helps tailor the massage experience to your needs.

3. Massage Explanation: The therapist will explain what will happen during the massage, ensuring you’re informed and comfortable with the process.

4. Privacy and Comfort: The therapist will then leave the room, allowing you to undress to your desired level of comfort and lie down on the massage table. You’ll be covered with a sheet and blanket to ensure your privacy, safety, and comfort.

Note: In Tennessee, licensed massage therapists are required to obtain your health history, have your written informed consent, and provide appropriate draping to protect your safety, comfort, and privacy.

During a massage session at Donelson Massage Center, we typically provide a full-body massage. We start by working on the back, shoulders, hips/glutes, and legs. Then, the client turns over while remaining under the sheet, and we continue with the front of the legs, feet, hands, arms, shoulders, neck, head, and face.

We uncover only the specific area we are working on, ensuring your privacy and comfort throughout the session. Our intake forms allow you to indicate any areas where you feel uncomfortable being touched, and we will respect your preferences by avoiding those areas.

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